GENERAL MANAGER - job DESCRIPTION

Location: Boardwalk Suites

Reports To: Owner, Virtual General Manager

Job Type: Full-Time

Salary: Competitive, commensurate with experience

As the Hotel Manager at Boardwalk Suites, you will be responsible for overseeing all aspects of hotel operations to ensure an exceptional guest experience, operational efficiency, and profitability. You will lead and motivate a team of hospitality professionals, manage budgets, and maintain the highest standards of service.

• Operational Management:
  
  • Oversee daily operations, including front desk, housekeeping, maintenance, food and beverage, and guest services.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Implement and maintain effective operational processes and workflows.
    
• Guest Experience:
  
  • Foster a culture of exceptional guest service, ensuring guest satisfaction and addressing any issues promptly.
  • Monitor guest feedback and implement improvements based on guest reviews and feedback.
  • Maintain a visible presence with guests and staff to ensure a high level of service and engagement.
    
• Financial Management:
  
  • Develop and manage the hotel budget, including revenue and expense control.
  • Monitor financial performance, prepare reports, and analyze data to identify opportunities for improvement.
  • Implement strategies to increase revenue, control costs, and maximize profitability.
    
• Team Leadership and Development:
  
  • Recruit, train, and develop a high-performing team, fostering a positive and productive work environment.
  • Conduct regular performance evaluations and provide coaching and feedback.
  • Ensure compliance with labor laws and maintain accurate employee records.
    
• Sales and Marketing:
  
  • Develop and implement sales and marketing strategies to drive occupancy and revenue.
  • Build and maintain relationships with corporate clients, travel agencies, and local businesses.
  • Oversee the hotel's online presence and reputation management.
    
• Maintenance and Safety:
  
  • Ensure the hotel is well-maintained and that all facilities are in good working order.
  • Implement and monitor health and safety protocols to ensure the well-being of guests and staff.
  • Oversee property improvements and renovations as needed.

• Bachelor’s degree in hospitality management, business administration, or a related field preferred.
• Minimum of 5 years of experience in hotel management or a similar leadership role.
• Strong understanding of hotel management software and systems.
• Excellent communication, interpersonal, and organizational skills.
• Proven leadership and team-building abilities.
• Strong financial acumen and experience managing budgets.

• Customer-focused with a passion for delivering exceptional service.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong analytical skills.
• Adaptable and flexible, able to respond to changing business needs.

• Competitive salary and performance-based bonuses.
• Employee discounts on hotel stays and amenities.
• Professional development opportunities and career growth.

To Apply: Please submit your resume and a cover letter detailing your experience and why you would be a great fit for the Hotel Manager position at Boardwalk Suites.

Boardwalk Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contact Information:

Boardwalk Suites
11314 Boardwalk Drive
Baton Rouge, LA 70816

Join our team at Boardwalk Suites and lead us in creating exceptional experiences for our guests while driving operational excellence!