Front Desk Agent - job DESCRIPTION

Location: Boardwalk Suites

Reports To: Front Office Manager

Job Type: Full-Time

Salary: Competitive, commensurate with experience

As a Front Desk Agent at Boardwalk Suites, you will be the first point of contact for our guests. You will manage day-to-day interactions, ensuring a seamless and welcoming experience from check-in to check-out. Your primary responsibilities will include handling guest reservations, managing phone inquiries, and providing exceptional customer service.

• Guest Check-In and Check-Out:
  
  • Greet guests warmly upon arrival and provide a friendly, efficient check-in experience.
  • Ensure accurate and timely check-out processes, handling any billing inquiries and payments.
  • Provide information about hotel services, amenities, and local attractions.
    
• Reservations Management:
  
  • Handle incoming reservations via phone, email, and online booking systems.
  • Confirm and modify reservations as needed, ensuring accurate records in the hotel management system.
  • Upsell rooms and services to maximize revenue.
    
• Phone and Guest Communication:
  
  • Answer incoming phone calls promptly and professionally, addressing inquiries and redirecting calls as necessary.
  • Respond to guest requests and concerns, providing solutions or escalating issues to the appropriate department.
  • Maintain a high level of guest satisfaction by anticipating needs and offering assistance.
    
• Administrative Tasks:
  
  • Manage daily front desk operations, including maintaining an organized workspace and updating guest information.
  • Process payments, issue room keys, and manage the safe deposit box and other valuables.
  • Prepare reports and perform night audit duties as required.

• High school diploma or equivalent; additional education in hospitality management or related field is a plus.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Proficient in using hotel management software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Friendly and approachable demeanor with a passion for providing outstanding guest service.
• Ability to multitask and remain calm under pressure.
• Strong organizational skills and the ability to manage time effectively.
• Team player with a positive attitude and the ability to work independently.

• Competitive salary and performance-based incentives.
• Employee discounts on hotel stays and amenities.
• Opportunities for career growth and development.

To Apply

Please submit your resume and a cover letter detailing your experience and why you would be a great fit for the Front Desk Agent position at Boardwalk Suites.

Boardwalk Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.